Gift Vouchers
Gift vouchers are prepaid, fixed-value codes a customer can redeem against a booking. This screen lists every voucher your venue has issued — whether bought online or issued by hand — and lets you create new ones and void active ones.
Open Gift Vouchers in the admin sidebar (under Loyalty, gift icon).
The voucher list
Section titled “The voucher list”The table shows one row per voucher with these columns:
| Column | Meaning |
|---|---|
| Code | The redemption code. |
| Purchaser | The customer account that bought it (blank for hand-issued vouchers with no purchaser). |
| Recipient | The name and email the voucher was issued to. |
| Value | The voucher amount. |
| Status | Active, redeemed, expired, or voided. |
| Created | When the voucher was issued. |
| Redeemed at | When it was used, or a dash if unused. |
Click any row to open the detail panel. The row actions let you void an active voucher (the X button) or open its details (the chevron).
Statuses
Section titled “Statuses”| Status | Meaning |
|---|---|
| Active | Issued and available to redeem. |
| Redeemed | Already used against a booking. |
| Expired | Past its expiry date. |
| Voided | Manually cancelled by an admin. |
Filtering
Section titled “Filtering”The filter bar at the top narrows the list by code, purchaser (customer search), status, redeemed (yes/no), and a created date range (from / to). A Clear button appears once any filter is set.
Issuing a voucher
Section titled “Issuing a voucher”Click Issue voucher to open the panel and fill in:
| Field | Required | Notes |
|---|---|---|
| Amount | Yes | The voucher value; must be greater than zero. |
| Expires at | No | A date; leave empty for no expiry. |
| Recipient name | Yes | Who the voucher is for. |
| Recipient email | Yes | Where the voucher is delivered. |
| Message | No | A personal note included with the voucher. |
| Purchaser ID | No | Link the voucher to an existing customer account. |
| Code | No | Provide your own code, or leave empty to auto-generate one. |
Voucher details and voiding
Section titled “Voucher details and voiding”Opening a voucher shows its full record: id, code, amount, status, recipient name and email, message, expiry, redeemed time, and created/updated timestamps.
If the voucher is still active, a Void button appears in the panel footer (and as the X action in the list). Voiding asks for confirmation and cannot be undone — a voided voucher can no longer be redeemed.