Loyalty

The Loyalty screen runs your points program. The top section is the Rewards catalog — the things customers can redeem points for — and the bottom section is a per-customer Points tool for looking up balances, making manual adjustments, and reviewing history.

Open Loyalty in the admin sidebar (under Loyalty, award icon).

Rewards

The rewards table lists each redeemable reward with its name and description, its points cost, and an active/inactive badge. The list is drag-to-reorder — grab the handle on the left to set the order customers see. Click a row to edit, or use Add reward to create one. Inactive rewards are dimmed.

Reward fields

Field	Notes
Name	Multilingual, English required. Shown to customers.
Description	Multilingual.
Points cost	Whole number of points needed to redeem. Zero or greater.
Active	Inactive rewards stay in the catalog but can’t be redeemed.

To remove a reward, open it and use Delete in the panel footer; you will confirm first. When editing, only changed fields are saved.

Customer points

The lower section lets you work with one customer’s points at a time. Use the customer search to pick someone — until you do, the area stays empty.

Once a customer is selected you see:

Balance

Their current points balance, shown large, with the customer’s name and email beneath it.

Adjust points

A manual adjustment form with two fields:

Field	Notes
Delta	The change to apply — a positive number adds points, a negative number removes them. It cannot be zero.
Reason	A required note explaining the adjustment. It is stored on the transaction.

Submit to apply the change immediately; the balance and history update.

History

A table of the customer’s points transactions, most useful for auditing. Each row shows:

Column	Meaning
Date	When the transaction happened.
Amount	Points added (green, +) or removed (red).
Reason	The note recorded with the transaction.
Linked	What the transaction relates to — a booking, a redeemed reward, or a gift voucher — with a short reference id. Manual adjustments show as unlinked.

Tip

Use the Reason field consistently (for example “Goodwill — late session” or “Manual correction”). It is the only context the history keeps, so clear reasons make later audits much easier.