Group Inquiries
The Group Inquiries screen collects requests for large or corporate bookings — birthday parties, team events, leagues — that customers submit through the venue’s group-booking form. Your team uses it to triage each lead, move it through a status pipeline, record internal notes, and follow up.
Open Group Inquiries in the admin sidebar (under Operations, mail-question icon).
Status pipeline
Section titled “Status pipeline”Every inquiry has one of six statuses. Tabs at the top filter the list by status, plus an All tab.
| Status | Meaning |
|---|---|
| New | Just submitted, not yet handled. |
| Contacted | You’ve reached out to the organizer. |
| Approved | The event is agreed but not yet paid. |
| Paid | Payment received. |
| Canceled | The organizer called it off. |
| Closed | Done and archived. |
The list
Section titled “The list”Each row is one inquiry. Click it to open the detail panel.
| Column | What it shows |
|---|---|
| Organizer | The customer who submitted the request. |
| Received | When the inquiry came in. |
| Event | Event name and event type. |
| Preferred | The organizer’s requested date. |
| Size | Number of guests. |
| Rigs × hrs | Requested rig count and duration in hours. |
| Est. total | The estimated price, in your venue currency. |
| Status | A colored status badge. |
Inquiry detail panel
Section titled “Inquiry detail panel”Clicking a row opens a side panel headed by the event name and organizer. From here you can work the lead:
- Status — a dropdown to move the inquiry through the pipeline. Changing it saves immediately and shows a confirmation.
- Event type, Group size, Preferred date, Rigs × hours — the request details at a glance.
- Add-ons — any extras the organizer asked for, or
—. - Estimated total — the price estimate with the currency code.
- Notes — a free-text box for internal notes about the lead. Edit it and click Save; a Cancel option reverts unsaved changes. Notes are staff-only.
- Contacted and Closed — timestamps showing when those milestones were reached.
Deleting an inquiry
Section titled “Deleting an inquiry”The Delete button at the bottom of the detail panel removes the inquiry after a confirmation. This is a soft delete — the record is hidden from the lists but can be restored from the database if needed.